Returns & Exchanges
At Premio Inc, we stand behind the quality of our high-performance electronics and offer a 30-day return window for all eligible hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns, repairs, and replacements.
Initiate an RMA Request
Log into your account and navigate to the Return Merchandise Authorization (RMA) portal to submit a request with your order number and technical details.
Technical Evaluation
Our engineering support team will review your request within 24-48 hours to determine if a remote troubleshoot or a physical return is required.
Secure Packaging
Once approved, pack the item in its original anti-static packaging and box to prevent transit damage, ensuring all cables and documentation are included.
Inspection and Refund
After our facility receives and inspects the unit for hardware integrity, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing